Joe Fortune Frequently Asked Questions

Welcome to our FAQ page, where we aim to provide you with valuable information about Joe Fortune Casino. This section is dedicated to answering the most common questions and concerns you may have as you navigate the world of online gambling. Within this FAQ page, you’ll find detailed explanations and guidance on account creation, deposits and withdrawals, game strategies, bonuses and promotions, and more.

Why can't I sign in to my account?

Having trouble signing in? Clear your browser cache and refresh the page. Check your Caps Lock too. For added security, complete our SMS Validation process if needed. Contact us for assistance via email or chat if issues persist. Joe Fortune prioritizes your privacy and maintains high security standards.

How do I create an account?

Join JoeFortune for free in just a few seconds. Sign up now and enter your details to start playing your favorite games instantly!

How do I change my password?

To update your Joe Fortune password, follow these steps:

Login to your account.
Go to the account section and select "Change Password."
Provide your old password, choose a new password, and click "Save."
We'll send a verification code via text message to confirm the change.
Use this code to finalize your update.

Remember these tips for a strong password:

Avoid reusing passwords.
Use at least 8 characters.
Include a capital letter and a number.
Avoid personal information like names, birthdays, or pet names.

How do I close my account?

Need to close your account? Visit our Contact Us page for assistance via email or chat. We're here to help!

How do I know my information is secure?

For your security, SSL encryption is employed to protect sensitive areas of our site. Look for the padlock in your browser's address bar. Your personal data is treated with utmost integrity. Internally, access to sensitive player information is limited to authorized staff only.

Am I eligible for a bonus?

Discover available bonuses on the My Rewards page. Check the Bonuses Tab in the menu for a comprehensive list of eligible bonuses.

Do my bonuses expire?

Note the expiration of bonuses: If criteria like Playthrough Requirement are unmet within 28 days, bonus funds and winnings are forfeited. The expiry date is specified alongside the bonus name.

What games can I play with my bonus?

Explore game options with bonuses: Visit My Rewards to access a list of your bonus offers under "Bonuses". Click on the desired bonus, and check the 'Terms and Conditions' section for information on eligible games.

What are wagering requirements/playthrough?

Playthrough represents the required wagering amount before withdrawing bonus funds. For deposit match bonuses, the playthrough is calculated based on the bonus plus deposit. Check your My Rewards dashboard to view the Playthrough/Rollover requirement for each bonus. In the Bonuses Tab, access the menu to see available bonuses. Click the drop-down arrow or Bonus Description to review playthrough requirements.

How do I make a deposit?

Deposit funds securely with these steps:

Sign in and click "Deposit" on the top right.
Select your preferred deposit method.
Enter the deposit amount and account details.
Choose a bonus, then click "Deposit."

Contact our Customer Support Team for further assistance with deposits.

What deposit methods can I use?

Joe Fortune offers multiple deposit options: Credit Card, Bitcoin, Bitcoin Cash, Bitcoin SV, Ethereum, USD Tether, Litecoin, Flexepin, and Neosurf. Interested in Cryptocurrency? Check out our step-by-step guide to get started today!

When will my deposited funds become available?

After making a deposit, funds typically appear instantly in your account. In rare cases, it may take up to 15 minutes for funds to transfer, depending on the deposit method. For any deposit-related inquiries, please reach out to us.

What withdrawal methods can I use?

Withdrawals can be made through Bitcoin, Bitcoin Cash, Bitcoin SV, Ethereum, USD Tether, Litecoin, Bank Wire, or Check by Courier. To check available options, click the silhouette icon at the top of the page and select 'Withdraw'.

What will appear on my credit card statement?

After making a deposit, the billing descriptor will be displayed on the confirmation page. Remember these details to easily identify your transactions on your bank or credit card statement.

What happens if my information doesn't validate?

Unverified account details may hinder credit card deposits, limiting access to certain site features. Contact us via email or chat for prompt assistance if you encounter registration or depositing difficulties.